Due to the COVID 19 pandemic, throughout the past year, some of the information provided in the Gateway website may be outdated or changed. We are trying to resolve this for all organisations; apologies if you have been affected.

How do I arrange transport to get to a medical appointment?

You can ask to use the Patient Transport Service (PTS) if you have a medical or clinical condition which may stop you getting to your appointment by any other means. The main service operates between the hours of 8am to 6pm Monday to Friday (excluding Bank Holidays) and is suitable for appointment times from 9.30am to 3.30pm.

The hospital clinic you are attending may book transport on your behalf – if they do not, you may need to ask your GP or hospital clinic to provide you with the telephone number of where to book your Patient Transport Service. The staff at the booking centre will ask you some simple questions to make sure that you are eligible to use the service, and you will also need your NHS number to make a booking (available from your GP). It is also important to let the booking centre know about any mobility or additional needs that you may have.

Further information about the Patient Transport Service can be found on the North West Ambulance Service website.